Our Staff

We are proud that our dedicated and committed staff members continually pursue training courses and educational programs to hone professional skills. Members of our staff hold professional designations such as C.P.C.U. (Chartered Property & Casualty Underwriter), C.I.C. (Certified Insurance Counselor), and C.I.S.R. (Certified Insurance Service Representative). In addition, most members of our staff are licensed insurance brokers. To our customers this means professional and knowledgeable service representatives. The insurance business is very complicated! If we don’t know about something or have an answer to your questions, we will get you a prompt and accurate answer. We believe that our customers appreciate our honest, straightforward approach to doing business.

Meet the Team
BELCHERTOWN OFFICE

Belchertown Staff

Commercial Lines Department (Belchertown)

MATTHEW

PHANEUF

 

MBA, CIC, President

mphaneuf@bellandhudson.com

Ext. 106

CANDACE

McNEANEY

 

CIC, CISR, CPIA

Personal Lines Manager

cmcneaney@bellandhudson.com

Ext. 105


 

SUZANNE

SHAW

 

Executive Assistant

Licensed Life, Health & Accident

sshaw@bellandhudson.com

Ext. 108

CHRISTINE

BOULAIS

 

CIC, CISR, Senior Account 

Manager, Personal Lines

cboulais@bellandhudson.com

Ext. 104

Personal Lines Department (Belchertown)

BETH

GOUIN

 

CIC, CISR

Claims Manager

bgouin@bellandhudson.com

Ext. 101

 

TRISHA

KRAFCHUK

 

Customer Service Representative,

Personal Lines

tkrafchuk@bellandhudson.com

Ext. 102

MICHELLE

TETRAULT

 

CIC, CPCU, AIS, AU, 

Commercial Lines Manager

mtetrault@bellandhudson.com

Ext. 111

LISA

DESROCHES

 

CPCU, AIS, ARM, Commercial Account Manager

ldesroches@bellandhudson.com

Ext. 110

DONNA

TILTON

 

Comptroller

dtilton@bellandhudson.com

Ext. 109

MICHELE

BRAIDWOOD

Senior Account Manager,

Personal Lines

mbraidwood@bellandhudson.com

LEAH

LAKSO

Personal Lines Account Mgr.

llakso@bellandhudson.com

FELICE

PELLEGRI

 

Commercial Customer Service Representative

fpellegri@bellandhudson.com

Ext. 117

JIM

PHANEUF

 

CIC, Director

ERIKA

BACHAND

Director of First Impressions

ebachand@bellandhudson.com

WEST BROOKFIELD OFFICE

KATHY

SAVARY

 

CISR Elite, West Brookfield Office Manager

ksavary@bellandhudson.com

Ext. 202

ROBIN

DUPUIS

 

Customer Service Representative,

Personal Lines

rdupuis@bellandhudson.com

Ext. 200

SHELLEY

MERRILL

 

CISR, Customer Service Representative

smerrIll@bellandhudson.com

Ext. 201